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Organisational Units (OUs)

DAVI has integrated the concept of Organisational Units (OUs) into its chatbot platform.

It allows several entities defined within your organisation to have access to a functionally identical chatbot (same skill settings) but with a Smart FAQ level that can vary from one entity to another:

  • An OU hierarchy is defined with a Parent level (Level N) and a Child level (Level N-1). Example below:


  • A common question-and-answer base (Smart FAQ) is defined at the Parent level.

  • Each Child OU automatically inherits the common Smart FAQs but can personalise certain answers, disable FAQs that are not relevant to it, or even create Smart FAQs specific to it.

  • The Parent level has a view of Smart FAQs created by Child OUs and can move them into the common base to make them available to other OUs.

  • The Parent OU has a view of its Child OUs' activity and a consolidation level in the dashboards.

  • Skill settings are administered at the Parent level, with the exception of a few settings modifiable by the Child OU: misunderstanding message, frequency of the user satisfaction measurement, for example.

  • The general conversation and dictionaries remain common to all OUs and are administered by the Parent level.

IMPORTANT Setting up an OU hierarchy is only applicable if your users are registered in the chatbot database with a "username/password" pair and are linked to an Organisational Unit. It is the OU that specifies to the bot which Smart FAQ applies to the connected user.

Only one OU is delivered upon installation of your platform. It is named "Global" and each user, whether identified in the chatbot database or a "guest" (in the case of a public chatbot), is affiliated to this single OU.

If you wish to set up an organisational unit hierarchy, continue to the section Setting up OUs.