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Overview

To allow your digital assistant to comply, in its interactions with the user, with the rules of the General Data Protection Regulation (GDPR), you need to plan to:

  • request the user's consent to collect their personal data,
  • explain to them for what purpose the chatbot collects this data,
  • inform them of how long their data will be retained and of the possibility to request its extraction or deletion,
  • give them the opportunity to receive answers to questions about the use of their personal data.

Retorik Studio includes a GDPR module that allows you to meet these obligations.

Module overview​

The GDPR module covers 5 sections:


  • Section 5 is available BUT only with the standard level of anonymisation.

Notes:

(1): In the absence of section 5 "Anonymisation", if the user does not give their consent, their conversations will not be recorded and therefore not viewable in the "History > Conversations" function of the back-office.

(2): This 2nd level of anonymisation will be a chargeable option. Not currently planned.

Each GDPR section is detailed in this documentation.

GDPR menu functions​

After activation of the GDPR module on the platform, permissions must be added to the relevant roles:



If all permissions are ticked, the user will have access to a dedicated GDPR menu:



  • Menu options marked with a blue dot are available in v1.5