Digital Employee Identity
The "Employé digital > Identité" page lets you define and customize all the identity characteristics of your digital employee: their appearance, name, role, voice, languages, and display size. Remember to click Save to apply all changes.
Character
The thumbnail in the top left displays the current visual appearance of your digital employee — the 3D character your users will see on their interface. Click the edit icon to change the character from the available options.
The displayed name of the digital employee as it appears to users is shown below the character.
Personal information
Three fields define the textual identity of your digital employee:
| Field | Description |
|---|---|
| First name | The name used by the digital employee to introduce themselves and personalize their messages. |
| Function | The job title or role of the digital employee (e.g. "Reception Assistant", "HR Assistant"). It can be used in the welcome message. |
| Gender | Sets the digital employee's gender (Female / Male), which determines grammatical agreement in automatically generated messages. |
Employee voice
This selector lets you choose the text-to-speech voice used by your digital employee in voice mode.
- Use the dropdown to browse the available voices.
- Click Listen to a sample to preview the selected voice before confirming.
The choice of voice directly impacts how users perceive your digital employee — make sure to select a voice consistent with their gender and positioning.
Employee language
This table lists the languages in which your digital employee can interact with users.
| Column | Description |
|---|---|
| Language | A language configured for the digital employee (e.g. French, English). |
| Agent default language | The language active by default when a conversation starts. Only one language can be set as the default. |
- To add a language, select it from the "Choose a language" dropdown and click Add.
- To remove a language, click the delete button on the right of the corresponding row.
Automatic language detection
When a conversation starts, the digital employee automatically detects the user's browser language:
- If that language is among the configured languages, the digital employee addresses the user in their language.
- If the browser language is not supported, the digital employee automatically falls back to the default language defined in the table.
The default language should match the primary language expected by your users. If your digital employee is multilingual, make sure the knowledge base is populated in each of the configured languages.
Employee size
This section lets you adjust the display dimensions of the digital employee depending on the integration mode used on your site.
| Integration mode | Available settings |
|---|---|
| Full screen | Size as a percentage and top margin in pixels. |
| Widget | Size as a percentage and top margin in pixels. |
These settings let you adapt the visual rendering of the digital employee to the layout of each integration context, without modifying the site's code.